CRM Salesforce CRM

Question 1

What is the primary database object used to store company accounts in Salesforce CRM?

Accepted Answer

Account

Answer

Contact

Answer

Lead

Answer

Opportunity

Question 2

In Salesforce, what does the term 'Opportunity' refer to?

Accepted Answer

A potential sale or deal in progress

Answer

A new contact added to the system

Answer

A support ticket from a customer

Answer

A marketing campaign

Question 3

Which Salesforce edition is specifically designed for small businesses with up to 5 users?

Accepted Answer

Essentials

Answer

Professional

Answer

Enterprise

Answer

Unlimited

Question 4

What is a 'Lead' in Salesforce CRM?

Accepted Answer

An unqualified prospect who has shown interest

Answer

A confirmed paying customer

Answer

A completed sales deal

Answer

A customer service case

Question 5

What Salesforce feature allows users to automate repetitive business processes using point-and-click tools?

Accepted Answer

Flow Builder

Answer

SOQL Query Editor

Answer

Data Loader

Answer

Sandbox

Question 6

In Salesforce, what is a 'Sandbox' environment used for?

Accepted Answer

Testing and development without affecting live data

Answer

Storing backup copies of customer data

Answer

Running marketing email campaigns

Answer

Processing payment transactions