CRM Software Testing 2

Question 1

In CRM software testing, what is 'regression testing'?

Accepted Answer

Re-testing previously working functionality after code changes

Answer

Regression testing verifies that previously working functionality still works correctly after new code changes.

Question 2

What is 'User Acceptance Testing' (UAT) in CRM implementations?

Accepted Answer

Testing performed by end users to verify the system meets business requirements

Answer

UAT is conducted by actual end users to confirm the CRM meets their business needs before going live.

Question 3

What does 'data migration testing' verify in a CRM project?

Accepted Answer

That data transferred from old systems is accurate and complete in the new CRM

Answer

Data migration testing validates the accuracy, completeness, and integrity of data moved from legacy systems to the new CRM.

Question 4

In CRM testing, what is a 'smoke test'?

Accepted Answer

A quick preliminary test to check basic functionality works

Answer

A smoke test is a quick, high-level test to verify the most critical functions work before more detailed testing begins.

Question 5

What is 'integration testing' in the context of CRM systems?

Accepted Answer

Testing how the CRM interacts with connected external systems

Answer

Integration testing verifies that the CRM works correctly when exchanging data with other connected systems like email, ERP, or marketing tools.

CRM - Software Practice Test