CRM Microsoft Dynamics 365

Question 1

What is Microsoft Dynamics 365?

Accepted Answer

A cloud-based suite of business applications combining CRM and ERP capabilities

Answer

Microsoft Dynamics 365 is a cloud-based suite combining CRM sales/service/marketing apps with ERP finance/operations apps.

Question 2

Which Microsoft product did Dynamics 365 Sales evolve from?

Accepted Answer

Microsoft Dynamics CRM

Answer

Dynamics 365 Sales is the evolution of Microsoft Dynamics CRM, which was first released in 2003.

Question 3

What is a 'Business Unit' in Microsoft Dynamics 365?

Accepted Answer

An organizational hierarchy unit used to control data access and security

Answer

Business Units in Dynamics 365 define the organizational structure used for security, data access control, and ownership hierarchies.

Question 4

What is the 'Unified Interface' in Microsoft Dynamics 365?

Accepted Answer

A responsive web design framework providing consistent experience across devices

Answer

The Unified Interface is a responsive design framework ensuring Dynamics 365 apps work consistently across desktops, tablets, and phones.

Question 5

What is 'Power Automate' in relation to Microsoft Dynamics 365?

Accepted Answer

Microsoft's workflow automation platform that connects Dynamics 365 with other apps

Answer

Power Automate (formerly Microsoft Flow) is Microsoft's workflow automation platform used to automate business processes across Dynamics 365 and hundreds of other apps.

CRM - Software Practice Test

CRM - Software Practice Test

CRM Microsoft Dynamics 365