CRM Microsoft Dynamics 365

Question 1

What is Microsoft Dynamics 365?

Accepted Answer

A cloud-based suite of business applications combining CRM and ERP capabilities

Answer

A standalone spreadsheet application

Answer

A version of Microsoft Windows

Answer

A hardware product line

Question 2

Which Microsoft product did Dynamics 365 Sales evolve from?

Accepted Answer

Microsoft Dynamics CRM

Answer

Microsoft Access

Answer

Microsoft SharePoint

Answer

Microsoft Project

Question 3

What is a 'Business Unit' in Microsoft Dynamics 365?

Accepted Answer

An organizational hierarchy unit used to control data access and security

Answer

A financial reporting category

Answer

A manufacturing department

Answer

A type of customer account

Question 4

What is the 'Unified Interface' in Microsoft Dynamics 365?

Accepted Answer

A responsive web design framework providing consistent experience across devices

Answer

A connector between Dynamics 365 and Office 365

Answer

A dashboard for viewing all Dynamics apps simultaneously

Answer

A programming interface for customization

Question 5

What is 'Power Automate' in relation to Microsoft Dynamics 365?

Accepted Answer

Microsoft's workflow automation platform that connects Dynamics 365 with other apps

Answer

An automated testing tool for Dynamics

Answer

A Dynamics 365 module for manufacturing automation

Answer

An AI feature for automatic data entry

Question 6

What is the purpose of 'Dataverse' (formerly Common Data Service) in Microsoft Dynamics 365?

Accepted Answer

A secure, scalable data storage and management service underlying all Dynamics 365 apps

Answer

A data analytics and reporting tool

Answer

A data backup system

Answer

An external data import tool