CritiCall Dispatcher Test Data Entry & Typing 2

Question 1

A caller reports their stolen vehicle as a "blue Honda Civic, plate 7TRX482." Which entry is correct?

Accepted Answer

Blue Honda Civic 7TRX482

Answer

Only the first option keeps the make, model, and plate exactly as stated.

Question 2

On the CritiCall typing test, what does "net WPM" measure?

Accepted Answer

Words typed per minute after subtracting errors

Answer

Net WPM is gross words per minute minus errors, reflecting accurate output.

Question 3

While typing a caller's address, you are unsure whether they said "Stephen" or "Steven." Best practice is to:

Accepted Answer

Ask the caller to spell it

Answer

Asking the caller to spell uncertain names ensures accurate record entry.

Question 4

Which keyboarding habit most improves sustained accuracy during a long call?

Accepted Answer

Keeping fingers on the home row

Answer

Home-row touch typing supports both speed and accuracy without looking down.

Question 5

A caller gives a phone number as "five five five, zero one nine two." Correct entry:

Accepted Answer

555-0192

Answer

Reading the digits in order gives 555-0192.

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