CritiCall Dispatcher Test Data Entry & Typing 2

Question 1

A caller reports their stolen vehicle as a "blue Honda Civic, plate 7TRX482." Which entry is correct?

Accepted Answer

Blue Honda Civic 7TRX482

Answer

Blue Honda Civic 7TXR482

Answer

Blue Honda Civik 7TRX482

Answer

Blue Hond Civic 7TR482

Question 2

On the CritiCall typing test, what does "net WPM" measure?

Accepted Answer

Words typed per minute after subtracting errors

Answer

Total keystrokes regardless of errors

Answer

Words typed in the first minute only

Answer

Words read aloud per minute

Question 3

While typing a caller's address, you are unsure whether they said "Stephen" or "Steven." Best practice is to:

Accepted Answer

Ask the caller to spell it

Answer

Guess and continue typing

Answer

Type both spellings

Answer

Skip the name field

Question 4

Which keyboarding habit most improves sustained accuracy during a long call?

Accepted Answer

Keeping fingers on the home row

Answer

Looking at the keyboard while typing

Answer

Using only the index fingers

Answer

Typing in all capital letters

Question 5

A caller gives a phone number as "five five five, zero one nine two." Correct entry:

Accepted Answer

555-0192

Answer

555-0129

Answer

555-0912

Answer

550-5192

Question 6

If your typing accuracy is high but speed is low on the CritiCall test, you should practice:

Accepted Answer

Gradually increasing speed while maintaining accuracy

Answer

Ignoring errors to type faster

Answer

Typing only short words

Answer

Slowing down further

Question 7

When entering data into structured call fields, you should:

Accepted Answer

Place each piece of information in its correct field

Answer

Type everything into one notes box

Answer

Leave fields blank to save time

Answer

Abbreviate every word