CritiCall Dispatcher Test Data Entry & Typing 2 — Questions and Answers
Question 1: A caller reports their stolen vehicle as a "blue Honda Civic, plate 7TRX482." Which entry is correct?
- Blue Honda Civic 7TRX482 (Correct answer)
- Blue Honda Civic 7TXR482
- Blue Honda Civik 7TRX482
- Blue Hond Civic 7TR482
Correct answer: Blue Honda Civic 7TRX482
Only the first option keeps the make, model, and plate exactly as stated.
Question 2: On the CritiCall typing test, what does "net WPM" measure?
- Words typed per minute after subtracting errors (Correct answer)
- Total keystrokes regardless of errors
- Words typed in the first minute only
- Words read aloud per minute
Correct answer: Words typed per minute after subtracting errors
Net WPM is gross words per minute minus errors, reflecting accurate output.
Question 3: While typing a caller's address, you are unsure whether they said "Stephen" or "Steven." Best practice is to:
- Ask the caller to spell it (Correct answer)
- Guess and continue typing
- Type both spellings
- Skip the name field
Correct answer: Ask the caller to spell it
Asking the caller to spell uncertain names ensures accurate record entry.
Question 4: Which keyboarding habit most improves sustained accuracy during a long call?
- Keeping fingers on the home row (Correct answer)
- Looking at the keyboard while typing
- Using only the index fingers
- Typing in all capital letters
Correct answer: Keeping fingers on the home row
Home-row touch typing supports both speed and accuracy without looking down.
Question 5: A caller gives a phone number as "five five five, zero one nine two." Correct entry:
- 555-0192 (Correct answer)
- 555-0129
- 555-0912
- 550-5192
Correct answer: 555-0192
Reading the digits in order gives 555-0192.
Question 6: If your typing accuracy is high but speed is low on the CritiCall test, you should practice:
- Gradually increasing speed while maintaining accuracy (Correct answer)
- Ignoring errors to type faster
- Typing only short words
- Slowing down further
Correct answer: Gradually increasing speed while maintaining accuracy
Build speed incrementally without sacrificing the accuracy you already have.
Question 7: When entering data into structured call fields, you should:
- Place each piece of information in its correct field (Correct answer)
- Type everything into one notes box
- Leave fields blank to save time
- Abbreviate every word
Correct answer: Place each piece of information in its correct field
Correct field placement keeps records searchable and usable by responders.
CritiCall Dispatcher Test Data Entry & Typing 2
A caller reports their stolen vehicle as a "blue Honda Civic, plate 7TRX482." Which entry is correct?