CritiCall Dispatcher Test Call Prioritization and Decision-Making 3

Question 1

A caller is hysterical and hard to understand. Your first decision-making step should be to:

Accepted Answer

Calmly direct the caller to slow down and answer key questions

Answer

Calming the caller and asking targeted questions yields the information needed to prioritize correctly.

Question 2

A caller reports smoke but no visible flames in an occupied apartment building. This should be treated as:

Accepted Answer

A high-priority fire response

Answer

Smoke in an occupied building signals a possible fire endangering many lives and warrants high priority.

Question 3

When two equally serious life-threatening calls arrive at once and resources are limited, the dispatcher should:

Accepted Answer

Dispatch available units and escalate for additional resources

Answer

Dispatch what is available and request additional resources or mutual aid to cover both emergencies.

Question 4

A caller gives an address that does not match the phone's location data. The dispatcher should:

Accepted Answer

Verify the actual incident location with the caller

Answer

Confirming the true incident location prevents sending units to the wrong place.

Question 5

Which factor would LOWER a call's dispatch priority?

Accepted Answer

The incident is over and no one is in danger

Answer

A resolved incident with no remaining danger does not require urgent response.

Criticall Test Practice Test