CPLP Organizational Development and Change Management

Question 1

Which change management model outlines eight sequential steps, beginning with creating a sense of urgency and ending with anchoring new approaches in the culture?

Accepted Answer

Kotter's 8-Step Model

Answer

Kotter's 8-Step Model specifically begins with establishing urgency and concludes with embedding changes in organizational culture.

Question 2

In the ADKAR change management model, what does the letter 'K' represent?

Accepted Answer

Knowledge of how to change

Answer

In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change.

Question 3

Which organizational development (OD) intervention involves systematically collecting data from all levels of an organization and feeding it back to employees for problem-solving?

Accepted Answer

Survey feedback

Answer

Survey feedback is an OD technique in which data is collected via surveys and then shared with participants to identify and solve problems.

Question 4

Kurt Lewin's three-step change model consists of which sequence?

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Lewin's model describes change as Unfreeze (preparing for change), Change (making the transition), and Refreeze (stabilizing the new state).

Question 5

A talent development professional is helping a company shift to a self-directed learning culture. Which OD approach best supports this goal?

Accepted Answer

Human resource management intervention

Answer

Human resource management interventions target individual and group practices like performance management, career development, and learning culture.

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP Organizational Development and Change Management