CPLP Organizational Development and Change Management 2

Question 1

Which of the following best describes 'organizational culture' in the context of OD?

Accepted Answer

The shared values, beliefs, and norms that shape behavior in an organization

Answer

Organizational culture refers to the underlying shared values, beliefs, assumptions, and norms that guide how members of an organization behave.

Question 2

When using force field analysis during a change initiative, what does a practitioner examine?

Accepted Answer

The driving forces promoting change and restraining forces opposing it

Answer

Force field analysis, developed by Lewin, maps driving forces that support a change against restraining forces that oppose it to identify leverage points.

Question 3

Which organizational development approach focuses on identifying and building upon an organization's strengths and positive experiences rather than fixing problems?

Accepted Answer

Appreciative Inquiry

Answer

Appreciative Inquiry (AI) is a strengths-based OD approach that leverages what is working well to envision and build a positive future.

Question 4

A learning and performance professional is supporting a large-scale ERP implementation. Which change management activity is MOST critical during the 'sustaining the change' phase?

Accepted Answer

Providing ongoing coaching and reinforcement

Answer

During the sustaining phase, ongoing coaching and reinforcement are critical to prevent regression and embed new behaviors permanently.

Question 5

Which stakeholder analysis technique maps individuals based on their level of influence and their level of support or opposition to a change?

Accepted Answer

Power/interest grid

Answer

A power/interest grid (stakeholder map) plots stakeholders by their power/influence and their interest/stance toward the change to prioritize engagement strategies.

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP Organizational Development and Change Management 2