CPLP Performance Improvement and Analysis

Question 1

Human Performance Improvement (HPI) focuses on:

Accepted Answer

Systematic analysis and evidence-based interventions to close performance gaps

Answer

HPI uses a systematic, results-focused process to identify root causes of performance gaps and implement the most appropriate solutions, which may or may not include training.

Question 2

A 'cause analysis' in performance improvement is conducted to:

Accepted Answer

Identify the root causes of a performance gap

Answer

Cause analysis identifies the underlying factors (knowledge, motivation, environment, processes) that explain why a performance gap exists.

Question 3

Which of the following is a non-training solution to a performance problem caused by lack of feedback?

Accepted Answer

Implementing a regular performance feedback system

Answer

When a performance gap is caused by lack of feedback, implementing a structured feedback mechanism—not training—is the appropriate performance intervention.

Question 4

Gilbert's Behavior Engineering Model (BEM) categorizes performance factors into:

Accepted Answer

Environmental and individual repertoire factors

Answer

Gilbert's BEM divides performance factors into environmental supports (information, resources, incentives) and individual repertoire (knowledge, capacity, motivation).

Question 5

A 'job aid' is best described as:

Accepted Answer

A performance support tool that provides information at the point of need

Answer

A job aid is a performance support tool (checklist, guide, reference card) used on the job to help employees complete tasks accurately without relying on memory.

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP Performance Improvement and Analysis