CPLP Evaluating Learning Impact 3

Question 1

Net Promoter Score (NPS) in L&D is used to measure:

Accepted Answer

Likelihood of learners recommending the training to colleagues

Answer

NPS in L&D asks learners how likely they are to recommend the program to others, providing a measure of learner advocacy.

Question 2

Summative evaluation in training is conducted:

Accepted Answer

At the end of instruction to judge overall effectiveness

Answer

Summative evaluation occurs at the end of a training program to determine whether learning objectives were achieved and the overall program effectiveness.

Question 3

Which data collection method is most effective for measuring Level 3 (Behavior) outcomes?

Accepted Answer

On-the-job observation and manager assessments

Answer

Level 3 measurement requires direct observation of on-the-job behavior change, supervisor feedback, or performance data from the workplace.

Question 4

'Benchmarking' in the context of L&D evaluation refers to:

Accepted Answer

Comparing training metrics to industry standards or best-practice organizations

Answer

Benchmarking compares an organization's L&D metrics and practices against industry standards or high-performing organizations to identify improvement areas.

Question 5

What is the primary purpose of a training evaluation plan?

Accepted Answer

To specify what will be measured, how, and when for each evaluation level

Answer

A training evaluation plan defines the evaluation strategy including metrics, data sources, timing, and responsibilities for measuring training effectiveness.

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP Evaluating Learning Impact 3