Conflict Management Trivia 5

Question 1

Which early management theorist argued that conflict can be a positive, constructive force in organizations?

Accepted Answer

Mary Parker Follett

Answer

Mary Parker Follett, in the early 20th century, promoted 'integration' as a way to use conflict creatively rather than suppress it.

Question 2

In a hostage negotiation context, 'active listening' is used primarily to:

Accepted Answer

Build rapport and reduce emotional volatility

Answer

Active listening builds trust and calms the subject, making them more open to a peaceful resolution.

Question 3

The 'iceberg model' of conflict suggests that most conflict issues are:

Accepted Answer

Hidden beneath the surface as unexpressed emotions and needs

Answer

Like an iceberg, only a small portion of a conflict (the stated issue) is visible, while deeper emotions and interests lie hidden.

Question 4

Which conflict resolution model uses the acronym 'PEACE' to guide difficult conversations?

Accepted Answer

Police conflict intervention model

Answer

The PEACE model (Preparation, Engage and explain, Account, Closure, Evaluate) is used in investigative and police interviewing contexts.

Question 5

When a manager deliberately avoids taking sides in a team dispute to let the team resolve it themselves, this is an example of:

Accepted Answer

Laissez-faire conflict management

Answer

Laissez-faire conflict management involves minimal interference, allowing parties to work through issues independently.

Conflict Management Practice Test