FREE Conflict Management & Resolution Questions and Answers

Question 1

Workplace conflict is toxic and can never lead to a positive outcome.

Accepted Answer

False

Answer

True

Question 2

The Thomas-Kilmann model for resolving conflicts employs two axes:

Accepted Answer

Cooperativeness

Answer

Relationship

Answer

Accomplishment

Question 3

The ideal method for solving a conflict is always a collaboration.

Accepted Answer

False

Answer

True

Question 4

Understanding does not always imply agreement.

Accepted Answer

True

Answer

False

Question 5

The TKI model identifies the following as the conflict management style with a high cooperativeness and low assertiveness:

Accepted Answer

Accommodating

Answer

Collaborating

Answer

Competing

Answer

Avoiding

Question 6

The TKI model identifies the following as the conflict management style with a high assertiveness and low cooperativeness:

Accepted Answer

Competing

Answer

Collaborating

Answer

Compromising

Answer

Accommodating

Question 7

Making compromises is defined as

Accepted Answer

Win Someone/Lose Someone

Answer

Win/Win

Answer

Lose/Win

Answer

Win/Lose

Question 8

What is a crucial element during brainstorming?

Accepted Answer

taking a break when facing roadblocks

Answer

pursuing one party's objectives

Answer

haggling over failed solutions

Answer

never compromising

Question 9

Most conflicts are caused by uncertainty, and negotiation is a method of dealing with the ______.

Accepted Answer

Resultant Risk

Answer

Uncertainty

Answer

Inputs

Answer

Failure

Question 10

The process that begins when one side feels that the other has frustrated or is likely to frustrate some of his concerns is known as _______.

Accepted Answer

Conflict

Answer

Risk

Answer

Poor management

Answer

Uncertainty