Free Conflict Management Skills Questions and Answers

Question 1

What is necessary before starting a conflict resolution process?

Accepted Answer

Participants should agree to speak calmly, listen, and try to understand the other person's point of view

Answer

Participants should not express their point of view

Answer

Participants should agree to cancel the discussion if they do not agree in the first 5 minutes

Answer

Participants should be willing to fight it out physically

Question 2

Why should feelings be excluded from discussions?

Accepted Answer

An angry outburst may end a conflict, but it's only temporary

Answer

Emotions make the participants look weak

Answer

Emotions should be freely expressed to help understand each other better

Answer

Keeping emotion out of discussion is not required for conflict resolution

Question 3

What should one do after evaluating the best approach in a conflict?

Accepted Answer

Take action on the solution identified

Answer

Ask for more opinions before taking action

Answer

Keep pondering on it without taking any action

Answer

Move on and forget about the conflict

Question 4

What is a conflict?

Accepted Answer

When individuals have varied interests, opinions and thought processes and are just not willing to compromise with each other

Answer

The presence of multiple options

Answer

A situation where everyone has the same opinion

Answer

A group of people working towards a common goal

Question 5

Why is it always wise to adjust rather than fight?

Accepted Answer

It helps find a solution and avoids negativity

Answer

Fighting brings happiness

Answer

It doesn't make a difference either way

Answer

It is easier to fight

Question 6

What happens when you constantly fight with your fellow worker?

Accepted Answer

It leaves you drained and spoils your reputation

Answer

It improves work productivity

Answer

It helps improve communication

Answer

It makes life easier

Question 7

Why is conflict management important?

Accepted Answer

To prevent fights and ensure maximum productivity

Answer

To encourage criticism and fighting at work

Answer

To promote charity and goodwill within the team

Answer

To make more money for the organization

Question 8

What happens if employees are constantly engaged in fighting?

Accepted Answer

Nothing productive will come from it

Answer

They will become happier and more successful

Answer

The organization will lose money

Answer

They will become more productive

Question 9

What should team leaders ensure?

Accepted Answer

That the roles and responsibilities of each and every employee are clearly passed on to them

Answer

That employees are not given any roles or responsibilities

Answer

That employees are always fighting with each other

Answer

That employees work in isolation

Question 10

Why is it important to discourage workers from interrupting with one another's work?

Accepted Answer

Employees waste half of their time and energy in fighting with others

Answer

Interfering in each other's work is good

Answer

It doesn't matter if employees interfere in each other's work

Answer

It saves time if employees interfere in each other's work