FREE Conflict Management & Resolution Questions and Answers
The process that begins when one side feels that the other has frustrated or is likely to frustrate some of his concerns is known as _______.
Thomas defines conflict as "the process which begins when one party perceives that another has frustrated, or is about to frustrate, some concern of his" in accordance with this perspective on conflict.
Most conflicts are caused by uncertainty, and negotiation is a method of dealing with the ______.
Uncertainty is the root of the majority of confrontations. The Resultant Risk can be managed through negotiation. Risk caused by or as a result of anything.
The TKI model identifies the following as the conflict management style with a high cooperativeness and low assertiveness:
This statement is true. According to the Thomas-Kilmann model, the conflict management style that is high in cooperativeness and low in assertiveness is accommodating. This style is characterized by a willingness to meet the other party's needs and concerns while sacrificing one's own.
Which trait means being truthful throughout a disagreement in order to reach a quicker conclusion?
Open communication: The ability to be truthful during a disagreement in order to reach a more amicable resolution.
The TKI model identifies the following as the conflict management style with a high assertiveness and low cooperativeness:
According to the Thomas-Kilmann model, the conflict management style that is high in assertiveness and low in cooperativeness is competing. This style involves pursuing one's own interests at the expense of others and can be useful in situations where quick and decisive action is needed or when one has to stand up for important principles or values. However, it can also lead to aggression, hostility, and a win-lose outcome.
What is a crucial element during brainstorming?
Take a break and move away from the problem when you're facing roadblocks when brainstorming. This can enable you to relax and return with a new outlook.
Which strategy is used to indirectly resolve intergroup conflicts?
Managers commonly use indirect strategies to resolve inter-group conflicts, such as avoidance, encouragement, bartering, and persuasion. When seeking to settle conflicts between groups, administrators must refrain from using direct strategies.
Workplace conflict is toxic and can never lead to a positive outcome.
False: Conflicts at work, if managed properly, can actually lead to positive outcomes such as improved communication, better understanding, and increased creativity and productivity.
What is the purpose of conflict management?
Conflict management's objective is to detect and minimize conflict's negative impacts rather than to entirely eliminate it because conflict is a natural component of any workplace.
Making compromises is defined as
Compromising is a conflict management style where both parties in a conflict give up something in order to reach a solution. It is sometimes described as a "lose-lose" or "win-some/lose-some" approach because both parties may have to make concessions in order to come to an agreement. However, compromising can also be seen as a "win-win" solution if both parties feel satisfied with the outcome and have had their needs and concerns addressed to some extent.
How can conflict management increase workplace productivity?
To resolve disputes amicably and effectively, conflict management is used. This way, you may avoid bad communication among colleagues, reduce workplace tension to boost productivity and maintain employee morale.
The company develops a set of guidelines for itself and the people and organizations it works with in the form of _____.
A legally binding agreement establishing a set of rules for itself and the people and organizations it interacts with is known as a contract. Contracts can be made between two or more parties. A party is any individual or group that agrees to perform an obligation under a contract.
Which of the following abilities shows the ability to maintain emotional control during an argument?
Emotional intelligence is the ability to control your feelings in order to prevent them from dominating you during an argument.
The Thomas-Kilmann model for resolving conflicts employs two axes:
Please select 2 correct answers
The Thomas-Kilmann model for conflict resolution uses two axes: Cooperativeness and Assertiveness.
The ideal method for solving a conflict is always a collaboration.
Using a collaborating style is not always the best approach to resolve a conflict. It depends on the situation and the individuals involved in the conflict. In some cases, a more assertive or compromising approach may be more effective. It's important to assess the situation and the parties involved in order to determine the most appropriate conflict resolution style to use.
Understanding does not always imply agreement.
True. Understanding someone's perspective or point of view in a conflict does not necessarily mean agreeing with it. It simply means acknowledging and respecting their perspective and being open to finding a mutually beneficial solution.
