Conflict Management Conflict Management Styles & Approaches 1 — Questions and Answers
Question 1: Which conflict management style involves high assertiveness and low cooperativeness, focusing on winning at the other party's expense?
- Accommodating
- Compromising
- Competing (Correct answer)
- Avoiding
Correct answer: Competing
The competing style is characterized by high assertiveness and low cooperativeness, prioritizing one's own goals over the relationship.
Question 2: According to the Thomas-Kilmann model, which conflict style combines high assertiveness with high cooperativeness?
- Competing
- Avoiding
- Compromising
- Collaborating (Correct answer)
Correct answer: Collaborating
Collaborating is the only style that maximizes both assertiveness and cooperativeness, seeking a win-win solution for both parties.
Question 3: The avoiding conflict management style is best described as:
- Finding middle ground between two parties
- Sidestepping or postponing the conflict (Correct answer)
- Giving in to the other party's demands
- Aggressively pursuing one's own interests
Correct answer: Sidestepping or postponing the conflict
Avoiding involves withdrawing from or postponing conflict, neither asserting one's own concerns nor cooperating with the other party.
Question 4: Which conflict management style is characterized by low assertiveness and high cooperativeness?
- Competing
- Collaborating
- Accommodating (Correct answer)
- Compromising
Correct answer: Accommodating
Accommodating involves giving priority to the other person's concerns over one's own, demonstrating low assertiveness and high cooperativeness.
Question 5: The compromising style in conflict management is best described as:
- Fully satisfying both parties' needs
- Ignoring the conflict until it resolves itself
- Finding a mutually acceptable middle ground (Correct answer)
- Insisting on getting everything you want
Correct answer: Finding a mutually acceptable middle ground
Compromising involves finding a middle ground where each party gives up something to reach a partially satisfying solution for both.
Question 6: Which theorists developed the widely-used five-style model of conflict management?
- Daniel Goleman and Stephen Covey
- Kenneth Thomas and Ralph Kilmann (Correct answer)
- Roger Fisher and William Ury
- Abraham Maslow and Frederick Herzberg
Correct answer: Kenneth Thomas and Ralph Kilmann
Kenneth Thomas and Ralph Kilmann developed the Thomas-Kilmann Conflict Mode Instrument (TKI), which identifies the five conflict management styles.
Question 7: In the Thomas-Kilmann model, conflict styles are mapped along which two dimensions?
- Emotion and logic
- Time and effort
- Assertiveness and cooperativeness (Correct answer)
- Power and trust
Correct answer: Assertiveness and cooperativeness
The Thomas-Kilmann model plots conflict styles on a grid with assertiveness (concern for self) on one axis and cooperativeness (concern for others) on the other.
Conflict Management Conflict Management Styles & Approaches 1
Which conflict management style involves high assertiveness and low cooperativeness, focusing on winning at the other party's expense?