Conflict Management Conflict Management Styles & Approaches

Question 1

Which conflict management style involves high assertiveness and low cooperativeness, focusing on winning at the other party's expense?

Accepted Answer

Competing

Answer

Accommodating

Answer

Compromising

Answer

Avoiding

Question 2

According to the Thomas-Kilmann model, which conflict style combines high assertiveness with high cooperativeness?

Accepted Answer

Collaborating

Answer

Competing

Answer

Avoiding

Answer

Compromising

Question 3

The avoiding conflict management style is best described as:

Accepted Answer

Sidestepping or postponing the conflict

Answer

Finding middle ground between two parties

Answer

Giving in to the other party's demands

Answer

Aggressively pursuing one's own interests

Question 4

Which conflict management style is characterized by low assertiveness and high cooperativeness?

Accepted Answer

Accommodating

Answer

Competing

Answer

Collaborating

Answer

Compromising

Question 5

The compromising style in conflict management is best described as:

Accepted Answer

Finding a mutually acceptable middle ground

Answer

Fully satisfying both parties' needs

Answer

Ignoring the conflict until it resolves itself

Answer

Insisting on getting everything you want

Question 6

Which theorists developed the widely-used five-style model of conflict management?

Accepted Answer

Kenneth Thomas and Ralph Kilmann

Answer

Daniel Goleman and Stephen Covey

Answer

Roger Fisher and William Ury

Answer

Abraham Maslow and Frederick Herzberg

Question 7

In the Thomas-Kilmann model, conflict styles are mapped along which two dimensions?

Accepted Answer

Assertiveness and cooperativeness

Answer

Emotion and logic

Answer

Time and effort

Answer

Power and trust