Conflict Management Conflict Management in the Workplace

Question 1

Which conflict management style is best when a quick decision is needed in a crisis and you have authority?

Accepted Answer

Competing

Answer

Collaborating

Answer

Avoiding

Answer

Compromising

Question 2

An employee repeatedly misses deadlines, causing team conflict. What is the FIRST step a manager should take?

Accepted Answer

Hold a private conversation to understand the root cause

Answer

Issue a written warning immediately

Answer

Reassign the employee's tasks

Answer

Escalate to HR without discussion

Question 3

What does 'positional bargaining' in workplace conflict refer to?

Accepted Answer

Each party stating a fixed demand and refusing to move

Answer

Focusing on underlying interests of both parties

Answer

Using a neutral third party to decide the outcome

Answer

Documenting grievances in writing

Question 4

Which of the following is a structural cause of workplace conflict?

Accepted Answer

Ambiguous roles and overlapping responsibilities

Answer

Personality clashes between coworkers

Answer

Differences in personal values

Answer

Poor communication habits

Question 5

A manager notices two team members are in conflict but neither has reported it. What is the recommended approach?

Accepted Answer

Proactively address it early to prevent escalation

Answer

Wait until it escalates before intervening

Answer

Separate the two employees permanently

Answer

Report them both to HR immediately

Question 6

Which term describes the tension that arises when an employee receives conflicting demands from two or more supervisors?

Accepted Answer

Role conflict

Answer

Intragroup conflict

Answer

Interpersonal conflict

Answer

Task conflict