Conflict Management Trivia 5 — Questions and Answers
Question 1: Which early management theorist argued that conflict can be a positive, constructive force in organizations?
- Frederick Taylor
- Henri Fayol
- Mary Parker Follett (Correct answer)
- Max Weber
Correct answer: Mary Parker Follett
Mary Parker Follett, in the early 20th century, promoted 'integration' as a way to use conflict creatively rather than suppress it.
Question 2: In a hostage negotiation context, 'active listening' is used primarily to:
- Gather legal evidence
- Build rapport and reduce emotional volatility (Correct answer)
- Stall for time while authorities respond
- Identify the hostage-taker's criminal history
Correct answer: Build rapport and reduce emotional volatility
Active listening builds trust and calms the subject, making them more open to a peaceful resolution.
Question 3: The 'iceberg model' of conflict suggests that most conflict issues are:
- Visible and openly stated
- Hidden beneath the surface as unexpressed emotions and needs (Correct answer)
- Resolved quickly when identified
- Related to financial disagreements
Correct answer: Hidden beneath the surface as unexpressed emotions and needs
Like an iceberg, only a small portion of a conflict (the stated issue) is visible, while deeper emotions and interests lie hidden.
Question 4: Which conflict resolution model uses the acronym 'PEACE' to guide difficult conversations?
- Peer mediation model
- Police conflict intervention model (Correct answer)
- Collaborative conversation framework
- Restorative justice model
Correct answer: Police conflict intervention model
The PEACE model (Preparation, Engage and explain, Account, Closure, Evaluate) is used in investigative and police interviewing contexts.
Question 5: When a manager deliberately avoids taking sides in a team dispute to let the team resolve it themselves, this is an example of:
- Competing
- Laissez-faire conflict management (Correct answer)
- Transformative leadership
- Authoritative intervention
Correct answer: Laissez-faire conflict management
Laissez-faire conflict management involves minimal interference, allowing parties to work through issues independently.
Question 6: Which negotiation tactic involves making an extreme initial offer to anchor the negotiation in your favor?
- Good cop/bad cop
- Anchoring (Correct answer)
- Nibbling
- Bogey tactic
Correct answer: Anchoring
Anchoring sets a psychological reference point with an extreme first offer, pulling the final outcome closer to your goal.
Question 7: Restorative justice as a conflict resolution approach emphasizes:
- Punishing offenders to deter future behavior
- Repairing harm through cooperative processes involving all affected parties (Correct answer)
- Separating conflicting parties permanently
- Establishing strict legal precedents
Correct answer: Repairing harm through cooperative processes involving all affected parties
Restorative justice focuses on healing relationships and repairing harm rather than punishment.
Conflict Management Trivia 5
Which early management theorist argued that conflict can be a positive, constructive force in organizations?