Conflict Management Trivia 2 — Questions and Answers
Question 1: Which conflict management style is characterized by low assertiveness and high cooperativeness?
- Competing
- Accommodating (Correct answer)
- Avoiding
- Compromising
Correct answer: Accommodating
Accommodating involves yielding to the other party's needs at the expense of your own.
Question 2: The term 'BATNA' in negotiation stands for:
- Best Alternative To a Negotiated Agreement (Correct answer)
- Basic Approach To Neutral Arbitration
- Bilateral Agreement on Terms and Negotiation Actions
- Best Approach for Transforming Negative Attitudes
Correct answer: Best Alternative To a Negotiated Agreement
BATNA, coined by Fisher and Ury, is your best fallback option if negotiations fail.
Question 3: In the Thomas-Kilmann Conflict Mode Instrument, which style falls in the middle of both assertiveness and cooperativeness?
- Collaborating
- Avoiding
- Compromising (Correct answer)
- Competing
Correct answer: Compromising
Compromising sits at the midpoint of both dimensions, seeking a partially satisfying solution for both parties.
Question 4: Which pioneer is credited with developing the concept of 'principled negotiation'?
- Morton Deutsch
- Roger Fisher (Correct answer)
- Kenneth Thomas
- Mary Parker Follett
Correct answer: Roger Fisher
Roger Fisher, along with William Ury, introduced principled negotiation in 'Getting to Yes' (1981).
Question 5: A conflict that stems from different personal values, beliefs, or ethics is called a:
- Task conflict
- Relationship conflict
- Value conflict (Correct answer)
- Process conflict
Correct answer: Value conflict
Value conflicts arise from fundamental differences in what people believe is right, important, or desirable.
Question 6: Which listening technique involves restating the speaker's message in your own words to confirm understanding?
- Reflecting
- Paraphrasing (Correct answer)
- Summarizing
- Clarifying
Correct answer: Paraphrasing
Paraphrasing means restating the speaker's words differently to demonstrate and confirm comprehension.
Question 7: The 'cooling-off period' in conflict resolution is primarily intended to:
- Delay legal proceedings
- Reduce emotional intensity before discussion (Correct answer)
- Allow parties to gather more evidence
- Give management time to intervene
Correct answer: Reduce emotional intensity before discussion
A cooling-off period reduces emotional arousal so parties can engage in rational, productive dialogue.
Conflict Management Trivia 2
Which conflict management style is characterized by low assertiveness and high cooperativeness?