Conflict Management Trivia 4

Question 1

In conflict de-escalation, 'GRIT' stands for:

Accepted Answer

Graduated Reciprocation in Tension-reduction

Answer

GRIT, developed by Charles Osgood, is a strategy where one party makes small conciliatory moves to invite reciprocal de-escalation.

Question 2

Which communication barrier most commonly escalates interpersonal conflicts in the workplace?

Accepted Answer

Making assumptions about intent

Answer

Assuming negative intent without evidence triggers defensiveness and accelerates conflict escalation.

Question 3

The process of reframing a conflict from opposing positions to shared interests is known as:

Accepted Answer

Interest-based negotiation

Answer

Interest-based negotiation focuses on underlying needs and goals rather than fixed positions to find mutually beneficial solutions.

Question 4

Which stage of Pondy's conflict model involves parties becoming aware that a conflict exists?

Accepted Answer

Perceived conflict

Answer

In the perceived conflict stage, at least one party recognizes that conditions exist that could lead to conflict.

Question 5

A mediator who actively suggests solutions to help parties reach agreement is practicing which style?

Accepted Answer

Evaluative mediation

Answer

Evaluative mediators assess the merits of each side's position and recommend or predict likely outcomes.

Conflict Management Practice Test