Conflict Management Trivia 4 — Questions and Answers
Question 1: In conflict de-escalation, 'GRIT' stands for:
- Graduated Reciprocation in Tension-reduction (Correct answer)
- Group Resolution in Tense Interactions
- Goal-based Reframing and Integrative Thinking
- Guided Reconciliation and Intervention Techniques
Correct answer: Graduated Reciprocation in Tension-reduction
GRIT, developed by Charles Osgood, is a strategy where one party makes small conciliatory moves to invite reciprocal de-escalation.
Question 2: Which communication barrier most commonly escalates interpersonal conflicts in the workplace?
- Using technical jargon
- Making assumptions about intent (Correct answer)
- Speaking too quickly
- Using formal language
Correct answer: Making assumptions about intent
Assuming negative intent without evidence triggers defensiveness and accelerates conflict escalation.
Question 3: The process of reframing a conflict from opposing positions to shared interests is known as:
- Interest-based negotiation (Correct answer)
- Positional bargaining
- Zero-sum thinking
- Distributive negotiation
Correct answer: Interest-based negotiation
Interest-based negotiation focuses on underlying needs and goals rather than fixed positions to find mutually beneficial solutions.
Question 4: Which stage of Pondy's conflict model involves parties becoming aware that a conflict exists?
- Latent conflict
- Perceived conflict (Correct answer)
- Felt conflict
- Manifest conflict
Correct answer: Perceived conflict
In the perceived conflict stage, at least one party recognizes that conditions exist that could lead to conflict.
Question 5: A mediator who actively suggests solutions to help parties reach agreement is practicing which style?
- Facilitative mediation
- Evaluative mediation (Correct answer)
- Transformative mediation
- Narrative mediation
Correct answer: Evaluative mediation
Evaluative mediators assess the merits of each side's position and recommend or predict likely outcomes.
Question 6: Which term describes a conflict where both parties believe they can only gain at the other's expense?
- Integrative conflict
- Win-win negotiation
- Zero-sum conflict (Correct answer)
- Distributive compromise
Correct answer: Zero-sum conflict
In zero-sum conflict, one party's gain is exactly equal to the other's loss, leaving no room for mutual benefit.
Question 7: Which nonverbal behavior is most likely to signal defensiveness during a conflict conversation?
- Maintaining eye contact
- Crossed arms (Correct answer)
- Leaning slightly forward
- Nodding occasionally
Correct answer: Crossed arms
Crossed arms are a classic defensive posture signaling that a person is closing off or resistant to the conversation.
Conflict Management Trivia 4
In conflict de-escalation, 'GRIT' stands for: