Conflict Management Strategies 2

Question 1

Which conflict strategy is most appropriate when the issue is trivial and preserving the relationship is more important than the outcome?

Accepted Answer

Accommodating

Answer

Accommodating prioritizes the relationship over the issue, making it suitable when the matter is low-stakes.

Question 2

A project manager uses a structured problem-solving process to address a team dispute by identifying root causes together. Which strategy does this best represent?

Accepted Answer

Collaborating

Answer

Collaborating involves joint problem-solving to find a solution that fully satisfies both parties.

Question 3

In distributive bargaining, parties treat resources as:

Accepted Answer

Fixed and limited

Answer

Distributive bargaining assumes a fixed pie, meaning one party's gain is the other's loss.

Question 4

Which strategy involves finding a middle-ground solution where both parties give up something to reach agreement?

Accepted Answer

Compromising

Answer

Compromising requires both sides to make concessions, resulting in a partial win for each.

Question 5

A supervisor uses positional authority to override an employee's objection and enforce a decision. This is an example of which strategy?

Accepted Answer

Forcing

Answer

Forcing (competing) relies on power or authority to impose a resolution regardless of the other party's preferences.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Strategies 2