Conflict Management Conflict Management Styles & Approaches 3

Question 1

Overuse of the avoiding style in conflict management is most likely to result in:

Accepted Answer

Unresolved issues that escalate over time

Answer

Chronically avoiding conflict allows issues to fester and escalate, ultimately damaging relationships and organizational effectiveness.

Question 2

Which conflict management style is sometimes described as 'lose-lose' because both parties must give up something?

Accepted Answer

Compromising

Answer

Compromising is sometimes called 'lose-lose' because both parties sacrifice part of their original goals, unlike collaborating which seeks a true win-win.

Question 3

A person who consistently uses the competing style in all conflict situations risks:

Accepted Answer

Being seen as rigid and damaging long-term relationships

Answer

Overuse of the competing style can damage relationships, reduce trust, and create a hostile environment where others feel steamrolled.

Question 4

The 'dual concern' theory underlying the Thomas-Kilmann model suggests conflict styles are determined by:

Accepted Answer

Concern for self-interest and concern for others' interests

Answer

The dual concern theory proposes that conflict behavior is driven by two motivations: concern for one's own outcomes and concern for the other party's outcomes.

Question 5

Which combination of conflict styles would be most effective for a manager resolving a complex, long-term dispute between two high-performing employees?

Accepted Answer

Collaborating with compromising as a fallback

Answer

Starting with collaboration to find a win-win solution, then using compromise as a fallback if full agreement isn't possible, provides the best chance for durable resolution.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Conflict Management Styles & Approaches 3