Conflict Management Conflict Management Styles & Approaches 3

Question 1

Overuse of the avoiding style in conflict management is most likely to result in:

Accepted Answer

Unresolved issues that escalate over time

Answer

Stronger relationships through mutual respect

Answer

Faster resolution of complex conflicts

Answer

Increased creativity in problem-solving

Question 2

Which conflict management style is sometimes described as 'lose-lose' because both parties must give up something?

Accepted Answer

Compromising

Answer

Collaborating

Answer

Avoiding

Answer

Competing

Question 3

A person who consistently uses the competing style in all conflict situations risks:

Accepted Answer

Being seen as rigid and damaging long-term relationships

Answer

Building stronger collaborative relationships

Answer

Always reaching the best possible outcome

Answer

Improving team morale and trust

Question 4

The 'dual concern' theory underlying the Thomas-Kilmann model suggests conflict styles are determined by:

Accepted Answer

Concern for self-interest and concern for others' interests

Answer

Concern for time and resources

Answer

Cultural background and personal history

Answer

Organizational hierarchy and authority

Question 5

Which combination of conflict styles would be most effective for a manager resolving a complex, long-term dispute between two high-performing employees?

Accepted Answer

Collaborating with compromising as a fallback

Answer

Avoiding followed by competing

Answer

Accommodating followed by avoiding

Answer

Competing with accommodating as a fallback

Question 6

Research on conflict management styles suggests that most people:

Accepted Answer

Have a preferred style but adapt to different situations

Answer

Use only one style in all conflict situations

Answer

Prefer competing over all other styles

Answer

Are equally skilled in all five conflict styles

Question 7

Which conflict management style is most strongly associated with high levels of relationship satisfaction in long-term partnerships?

Accepted Answer

Collaborating

Answer

Competing

Answer

Avoiding

Answer

Compromising