Conflict Management Conflict Management Leadership & Mediation 3

Question 1

Which conflict resolution model uses the stages: Define the problem, Analyze causes, Generate solutions, Select a solution, Implement, Evaluate?

Accepted Answer

Problem-Solving Model

Answer

The Problem-Solving Model provides a structured six-step process applicable to both interpersonal and organizational conflicts.

Question 2

What is 'interest-based negotiation' as described by Fisher and Ury?

Accepted Answer

Focusing on the underlying needs and interests of parties rather than stated positions

Answer

Fisher and Ury's approach from 'Getting to Yes' separates people from the problem and focuses on shared interests over fixed positions.

Question 3

A leader who takes sides in a team conflict is likely to cause which negative outcome?

Accepted Answer

Perceived unfairness, erosion of trust, and possible retaliation

Answer

Taking sides undermines the leader's credibility as a fair authority and can deepen divisions and resentment among the team.

Question 4

What does 'principled negotiation' emphasize as a core tenet?

Accepted Answer

Separating people from the problem and focusing on mutual interests

Answer

Principled negotiation, from Fisher and Ury, centers on separating personal relationships from the issues being negotiated.

Question 5

Which factor MOST determines whether a leader is effective at resolving team conflict?

Accepted Answer

Emotional intelligence and the ability to remain calm under pressure

Answer

Emotional intelligence — self-awareness, empathy, and emotional regulation — is the most consistent predictor of effective conflict leadership.

Conflict Management Practice Test