Conflict Management Conflict Management Leadership & Mediation 3

Question 1

Which conflict resolution model uses the stages: Define the problem, Analyze causes, Generate solutions, Select a solution, Implement, Evaluate?

Accepted Answer

Problem-Solving Model

Answer

Thomas-Kilmann Model

Answer

Interest-Based Bargaining Model

Answer

BATNA Framework

Question 2

What is 'interest-based negotiation' as described by Fisher and Ury?

Accepted Answer

Focusing on the underlying needs and interests of parties rather than stated positions

Answer

Negotiating based on financial interest rates

Answer

A negotiation style that prioritizes one party's interests entirely

Answer

Using competitive tactics to secure the best possible deal

Question 3

A leader who takes sides in a team conflict is likely to cause which negative outcome?

Accepted Answer

Perceived unfairness, erosion of trust, and possible retaliation

Answer

Faster resolution because one party 'wins'

Answer

Greater team clarity about acceptable behavior

Answer

Improved morale for the winning party

Question 4

What does 'principled negotiation' emphasize as a core tenet?

Accepted Answer

Separating people from the problem and focusing on mutual interests

Answer

Being firm on positions to demonstrate commitment

Answer

Using competitive pressure to secure concessions

Answer

Allowing only senior managers to negotiate on behalf of teams

Question 5

Which factor MOST determines whether a leader is effective at resolving team conflict?

Accepted Answer

Emotional intelligence and the ability to remain calm under pressure

Answer

Years of managerial experience

Answer

Formal authority and seniority

Answer

Knowledge of legal employment regulations

Question 6

In conflict management training, role-playing exercises are primarily used to:

Accepted Answer

Practice and internalize conflict resolution skills in a safe environment

Answer

Evaluate employees for promotion potential

Answer

Demonstrate which employees are most assertive

Answer

Create documentation of common conflict scenarios