Conflict Management Conflict Management Leadership & Mediation 2

Question 1

What distinguishes arbitration from mediation?

Accepted Answer

Arbitration results in a binding decision by a neutral third party; mediation does not

Answer

In arbitration, a neutral arbitrator hears both sides and issues a binding decision, unlike mediation where parties control the outcome.

Question 2

A senior leader frequently overrules team decisions without explanation. This behavior is MOST likely to cause:

Accepted Answer

Resentment, disengagement, and conflict over authority and autonomy

Answer

Unexplained overruling undermines psychological safety and signals that input is not valued, breeding resentment.

Question 3

What is 'co-mediation' and when is it typically used?

Accepted Answer

Two mediators working together, often when the conflict is complex or involves power imbalances

Answer

Co-mediation pairs two mediators — often of different backgrounds — to balance perspectives and manage complex dynamics.

Question 4

Which of the following is a sign that a conflict has moved from functional to dysfunctional?

Accepted Answer

Conflict begins to impair work performance and personal relationships

Answer

Dysfunctional conflict harms productivity, morale, and relationships rather than stimulating growth or better decisions.

Question 5

What is a 'conflict audit' in an organizational context?

Accepted Answer

A systematic review of recurring conflict patterns and causes within an organization

Answer

A conflict audit identifies systemic patterns, root causes, and hotspots so leadership can address structural and cultural contributors to conflict.

Conflict Management Practice Test