Conflict Management Conflict Management Leadership & Mediation 2

Question 1

What distinguishes arbitration from mediation?

Accepted Answer

Arbitration results in a binding decision by a neutral third party; mediation does not

Answer

Mediation is binding; arbitration is voluntary

Answer

Arbitration is always conducted in court; mediation is not

Answer

Mediation requires legal representation; arbitration does not

Question 2

A senior leader frequently overrules team decisions without explanation. This behavior is MOST likely to cause:

Accepted Answer

Resentment, disengagement, and conflict over authority and autonomy

Answer

Greater team efficiency through decisive leadership

Answer

Improved quality of decisions across the team

Answer

Faster resolution of operational disagreements

Question 3

What is 'co-mediation' and when is it typically used?

Accepted Answer

Two mediators working together, often when the conflict is complex or involves power imbalances

Answer

Two parties mediating without a neutral third party

Answer

A manager and HR jointly resolving a dispute without outside help

Answer

Mediation conducted over two separate sessions

Question 4

Which of the following is a sign that a conflict has moved from functional to dysfunctional?

Accepted Answer

Conflict begins to impair work performance and personal relationships

Answer

Team members debate competing approaches to a problem

Answer

A new idea emerges from disagreement among team members

Answer

A leader facilitates a structured discussion about a contentious decision

Question 5

What is a 'conflict audit' in an organizational context?

Accepted Answer

A systematic review of recurring conflict patterns and causes within an organization

Answer

A legal investigation into a specific dispute

Answer

An employee survey about job satisfaction

Answer

An HR process for documenting disciplinary actions

Question 6

In mediation, what is a 'caucus'?

Accepted Answer

A private meeting between the mediator and one party

Answer

A group vote on the proposed resolution

Answer

The final agreement signed by both parties

Answer

An opening session where both parties state their positions