Conflict Management Conflict Management in the Workplace 2

Question 1

What is 'interest-based relational' (IBR) conflict resolution focused on?

Accepted Answer

Preserving relationships while addressing underlying interests

Answer

IBR approach prioritizes maintaining respectful relationships while solving the real interests behind each party's position.

Question 2

Which type of workplace conflict can actually improve team performance when managed well?

Accepted Answer

Task conflict

Answer

Task conflict over how work should be done can spur creativity and better decision-making when managed constructively.

Question 3

A formal grievance procedure in an organization primarily serves to:

Accepted Answer

Provide a structured process for resolving employee disputes

Answer

A grievance procedure gives employees a fair, documented channel to raise concerns and seek resolution.

Question 4

When two departments compete for the same limited budget, this is an example of which conflict source?

Accepted Answer

Resource scarcity conflict

Answer

Resource scarcity conflict arises when multiple parties need the same finite resources, such as budget, staff, or equipment.

Question 5

What is the Thomas-Kilmann Conflict Mode Instrument (TKI) used for?

Accepted Answer

Assessing an individual's preferred conflict-handling style

Answer

The TKI measures how a person tends to handle conflict across five modes: competing, collaborating, compromising, avoiding, and accommodating.

Conflict Management Practice Test