Conflict Management Conflict Management in the Workplace 2

Question 1

What is 'interest-based relational' (IBR) conflict resolution focused on?

Accepted Answer

Preserving relationships while addressing underlying interests

Answer

Winning the argument at all costs

Answer

Documenting every conflict for legal purposes

Answer

Avoiding any form of confrontation

Question 2

Which type of workplace conflict can actually improve team performance when managed well?

Accepted Answer

Task conflict

Answer

Relationship conflict

Answer

Process conflict

Answer

Status conflict

Question 3

A formal grievance procedure in an organization primarily serves to:

Accepted Answer

Provide a structured process for resolving employee disputes

Answer

Punish employees who complain

Answer

Eliminate all workplace conflict permanently

Answer

Bypass management when resolving disputes

Question 4

When two departments compete for the same limited budget, this is an example of which conflict source?

Accepted Answer

Resource scarcity conflict

Answer

Values conflict

Answer

Interpersonal conflict

Answer

Communication conflict

Question 5

What is the Thomas-Kilmann Conflict Mode Instrument (TKI) used for?

Accepted Answer

Assessing an individual's preferred conflict-handling style

Answer

Measuring employee productivity during disputes

Answer

Training mediators for legal arbitration

Answer

Documenting conflict incidents for HR records

Question 6

Which conflict resolution outcome is considered 'lose-lose'?

Accepted Answer

Avoidance that lets the conflict fester unresolved

Answer

Collaboration where both parties gain

Answer

Compromise where each party gives up something

Answer

Accommodation where one party yields fully