CNA Communication And Interpersonal Skills 4 2

Question 1

A resident tells the CNA she is afraid of an upcoming surgery. The most therapeutic response is:

Accepted Answer

'I understand you're frightened. Would you like to talk about it?'

Answer

Acknowledging the resident's fear and offering to listen demonstrates empathy and opens therapeutic communication.

Question 2

Which of the following is an example of nonverbal communication that conveys respect to a resident?

Accepted Answer

Sitting at eye level and maintaining appropriate eye contact

Answer

Sitting at eye level shows respect and equality, while appropriate eye contact signals attentiveness and engagement.

Question 3

Active listening requires the CNA to:

Accepted Answer

Focus fully on what the resident is saying without interruption

Answer

Active listening means giving full attention to the speaker, processing the message without interruption, and responding thoughtfully.

Question 4

When documenting a resident's report of pain, the CNA should record:

Accepted Answer

The resident's exact words, pain location, scale rating, and time

Answer

Accurate documentation uses the resident's own words and includes objective details like location, severity rating, and timing.

Question 5

Cultural competence in resident care means the CNA:

Accepted Answer

Recognizes and respects cultural differences in communication and care preferences

Answer

Cultural competence involves recognizing that cultural backgrounds affect communication styles, health beliefs, and care preferences, and adapting care accordingly.

CNA Practice Test

CNA Practice Test

CNA Communication And Interpersonal Skills 4 2