CNA Communication And Interpersonal Skills 4 2

Question 1

A resident tells the CNA she is afraid of an upcoming surgery. The most therapeutic response is:

Accepted Answer

'I understand you're frightened. Would you like to talk about it?'

Answer

'Don't worry, everything will be fine.'

Answer

'The surgeon does this all the time, there's nothing to fear.'

Answer

'You should ask your doctor about that, not me.'

Question 2

Which of the following is an example of nonverbal communication that conveys respect to a resident?

Accepted Answer

Sitting at eye level and maintaining appropriate eye contact

Answer

Standing over the resident while speaking

Answer

Checking your phone during a conversation

Answer

Crossing your arms while listening

Question 3

Active listening requires the CNA to:

Accepted Answer

Focus fully on what the resident is saying without interruption

Answer

Formulate a response while the resident is still speaking

Answer

Speak simultaneously to show understanding

Answer

Limit all responses to yes or no questions

Question 4

When documenting a resident's report of pain, the CNA should record:

Accepted Answer

The resident's exact words, pain location, scale rating, and time

Answer

Only the CNA's own assessment of whether the pain seems real

Answer

A brief summary like 'resident seemed uncomfortable'

Answer

Nothing, since pain assessment is the nurse's responsibility

Question 5

Cultural competence in resident care means the CNA:

Accepted Answer

Recognizes and respects cultural differences in communication and care preferences

Answer

Expects all residents to adapt to the facility's cultural norms

Answer

Treats all residents identically regardless of background

Answer

Avoids discussing cultural topics to prevent offense

Question 6

The CNA should report to the charge nurse when a resident:

Accepted Answer

Shows a sudden change in mental status or new confusion

Answer

Makes a routine complaint about the food quality

Answer

Requests to speak with a family member

Answer

Asks for a blanket because they are cold