CMAA Patient Scheduling and Appointments 2

Question 1

What scheduling system allows same-day appointments?

Accepted Answer

Open access scheduling

Answer

Open access (advanced access) scheduling reserves most slots for same-day requests, reducing wait times.

Question 2

A patient cancels 10 minutes before their appointment. How should the CMAA handle this?

Accepted Answer

Document the cancellation, follow policy, and try to fill the slot from the wait list

Answer

Document the late cancellation, apply office policy regarding fees, and attempt to fill the slot from the wait list.

Question 3

What is cluster scheduling?

Accepted Answer

Grouping similar appointment types in designated time blocks

Answer

Cluster scheduling groups similar visit types into specific blocks, like physicals in the morning and follow-ups in the afternoon.

Question 4

The physician is running 45 minutes behind. What should the CMAA do?

Accepted Answer

Inform patients, offer to reschedule, and adjust the remaining schedule

Answer

Inform waiting patients of the delay, offer rescheduling options, and work to adjust the remaining schedule.

Question 5

What is a recall system in a medical practice?

Accepted Answer

Reminding patients to return for periodic or follow-up care

Answer

A recall system tracks and reminds patients when due for screenings, preventive care, and chronic disease follow-ups.

CMAA - Certified Medical Administrative Assistant Practice Test