CMAA Certified Medical Administrative Assistant MCQ 3

Question 1

A patient calls requesting their lab results over the phone. Which action is most appropriate for the medical administrative assistant?

Accepted Answer

Verify patient identity before releasing any information

Answer

Read results aloud immediately to save time

Answer

Transfer the call directly to the billing department

Answer

Ask the patient to submit a written request only

Question 2

Which of the following best describes a superbill in medical billing?

Accepted Answer

An itemized form listing services, diagnosis codes, and fees for a patient visit

Answer

A monthly statement sent to insurance companies

Answer

A document authorizing payment directly to the provider

Answer

A summary of the patient's annual deductible status

Question 3

When scheduling a follow-up appointment, a patient mentions they have a new insurance plan. What should the assistant do first?

Accepted Answer

Collect the new insurance card information and verify eligibility before the visit

Answer

Proceed with scheduling and update insurance at the next visit

Answer

Ask the patient to contact their old insurer to transfer records

Answer

Reschedule the appointment until insurance is confirmed

Question 4

Which federal law mandates that employers with 20 or more employees offer continuation of health coverage after a qualifying life event?

Accepted Answer

COBRA

Answer

HIPAA

Answer

ADA

Answer

FMLA

Question 5

A medical office uses a matrix scheduling system. What is the primary purpose of this system?

Accepted Answer

To block out times when the provider is unavailable for appointments

Answer

To track employee payroll and hours worked

Answer

To generate automated billing statements

Answer

To document patient chief complaints before the visit

Question 6

Which type of advance directive specifically designates another person to make healthcare decisions on a patient's behalf?

Accepted Answer

Healthcare proxy (durable power of attorney for healthcare)

Answer

Living will

Answer

DNR order

Answer

POLST form

Question 7

An Explanation of Benefits (EOB) shows a claim was denied for 'duplicate billing.' What does this mean?

Accepted Answer

The same claim was submitted more than once for the same service

Answer

The patient has two insurance policies that both paid

Answer

The provider billed for a service not covered under the plan

Answer

The patient's deductible was applied incorrectly