CMAA - Certified Medical Administrative Assistant Patient Scheduling and Appointments Questions and Answers

Question 1

A medical office uses a scheduling system where three patients are scheduled for 9:00 AM and three patients are scheduled for 10:00 AM, and they are seen in the order they arrive.
Which scheduling method is being used?

Accepted Answer

Wave scheduling

Answer

Stream scheduling

Answer

Modified wave scheduling

Answer

Cluster scheduling

Question 2

A patient calls to schedule a physical examination. To ensure the correct amount of time is allocated, which of the following is the MOST crucial piece of information for the CMAA to obtain?

Accepted Answer

Whether the patient is new or established

Answer

Patient's insurance provider

Answer

Patient's preferred time of day

Answer

Patient's contact phone number

Question 3

A CMAA is setting up the appointment schedule for the next quarter. The provider, Dr. Smith, has a standing meeting every Tuesday from 1:00 PM to 2:00 PM. How should the CMAA account for this on the schedule?

Accepted Answer

Create a matrix with that time blocked off

Answer

Double-book patients during that hour

Answer

Leave the schedule open for walk-ins

Answer

Schedule only brief, follow-up appointments

Question 4

Which of the following scheduling methods groups patients with similar problems or procedures together on specific days or within specific time blocks?

Accepted Answer

Cluster scheduling

Answer

Open booking

Answer

Wave scheduling

Answer

Stream scheduling

Question 5

A patient has missed their appointment without providing any notification. What is the appropriate term for this, and what is the CMAA's first responsibility?

Accepted Answer

No-show; Document the event in the patient's record

Answer

Cancellation; Call to reschedule immediately

Answer

Walk-out; Bill the patient for the missed appointment

Answer

Reschedule; Wait for the patient to call back

Question 6

A medical office schedules two patients at 10:00 AM and two patients at 10:30 AM. This is an example of which type of scheduling?

Accepted Answer

Modified wave scheduling

Answer

Stream scheduling

Answer

Open booking

Answer

Double booking