CMAA Patient Scheduling and Appointments 2

Question 1

What scheduling system allows same-day appointments?

Accepted Answer

Open access scheduling

Answer

Wave scheduling

Answer

Cluster scheduling

Answer

Time-specified scheduling

Question 2

A patient cancels 10 minutes before their appointment. How should the CMAA handle this?

Accepted Answer

Document the cancellation, follow policy, and try to fill the slot from the wait list

Answer

Mark as no-show and charge immediately

Answer

Tell them they can never schedule again

Answer

Ignore it and leave the slot empty

Question 3

What is cluster scheduling?

Accepted Answer

Grouping similar appointment types in designated time blocks

Answer

Scheduling all patients at the same morning time

Answer

Scheduling in alphabetical order

Answer

Patient self-scheduling online

Question 4

The physician is running 45 minutes behind. What should the CMAA do?

Accepted Answer

Inform patients, offer to reschedule, and adjust the remaining schedule

Answer

Let patients wait without explanation

Answer

Cancel all remaining appointments

Answer

Tell patients the doctor will rush through visits

Question 5

What is a recall system in a medical practice?

Accepted Answer

Reminding patients to return for periodic or follow-up care

Answer

Returning defective equipment

Answer

Recalling staff from vacation

Answer

Retrieving misfiled records

Question 6

Why should new patients be allocated more time than established patients?

Accepted Answer

They need additional time for registration, history intake, and thorough initial examination

Answer

They always have more complex conditions

Answer

They pay more so deserve more time

Answer

All patients should have the same length