CMAA - Certified Medical Administrative Assistant Medical Office Procedures Questions and Answers

Question 1

A patient calls the office complaining of severe chest pain and difficulty breathing. Which of the following is the MOST appropriate immediate action for the CMAA to take?

Accepted Answer

Advise the caller to hang up and dial 911 or go to the nearest emergency room.

Answer

Take a detailed message for the provider and mark it as urgent.

Answer

Place the caller on hold and wait for the provider to finish with their current patient.

Answer

Schedule the patient for the next available same-day appointment.

Question 2

A CMAA discovers an incorrect entry in a patient's paper medical record. What is the proper procedure to correct this error?

Accepted Answer

Draw a single line through the incorrect entry, write the correction, and add the date and their initials.

Answer

Use correction fluid to completely cover the error and write the correct information over it.

Answer

Black out the incorrect entry with a permanent marker and write the correction nearby.

Answer

Erase the error cleanly and carefully write the correct information in the same spot.

Question 3

A medical office schedules four patients to arrive at the top of the hour. They are then seen by the provider on a first-come, first-served basis. This method of scheduling is known as:

Accepted Answer

Wave scheduling

Answer

Double-booking

Answer

Time-specified scheduling

Answer

Modified wave scheduling

Question 4

What is the primary purpose of maintaining a petty cash fund in a medical office?

Accepted Answer

To provide cash for small, incidental office expenses.

Answer

To hold patient co-payments and deductibles before making a bank deposit.

Answer

To offer salary advances to employees between pay periods.

Answer

To pay for large, unexpected equipment repairs or purchases.

Question 5

A medical practice uses a filing system where each patient is assigned a unique medical record number, and charts are filed in sequential order based on this number. This system enhances patient confidentiality. Which filing system is being described?

Accepted Answer

Numeric

Answer

Alphabetic

Answer

Subject

Answer

Geographic

Question 6

When composing a second collection letter for an account that is 90 days past due, which of the following represents the most appropriate tone?

Accepted Answer

A firm but professional statement indicating the account is overdue and requires action.

Answer

A gentle and friendly reminder that a payment is due.

Answer

An aggressive notice threatening immediate legal action.

Answer

A final warning that the account will be sent to a collection agency within 24 hours.