CMAA Certified Medical Administrative Assistant 2

Question 1

What is the primary role of a CMAA in healthcare?

Accepted Answer

Managing administrative functions including scheduling, billing, records, and communication

Answer

Performing clinical procedures

Answer

Prescribing medications

Answer

Conducting lab tests

Question 2

Which organization offers the CMAA certification?

Accepted Answer

NHA

Answer

AMA

Answer

AHIMA

Answer

JCAHO

Question 3

A physician asks the CMAA to perform a task outside their scope. What is the appropriate response?

Accepted Answer

Politely decline, explain it's outside their scope, and suggest an appropriate alternative

Answer

Perform it to maintain the relationship

Answer

Refuse loudly in front of patients

Answer

Do it but document the physician asked

Question 4

What continuing education does a CMAA need for certification renewal?

Accepted Answer

10 credits within a 2-year cycle

Answer

None required

Answer

Full exam retake annually

Answer

Medical school courses for one semester

Question 5

Why is professional appearance and demeanor important in a medical office?

Accepted Answer

Builds patient trust, confidence, and contributes to a positive healthcare experience

Answer

No effect on patient perceptions

Answer

Only matters when inspectors visit

Answer

Appearance matters but demeanor is irrelevant

Question 6

Which task falls within the CMAA scope of practice?

Accepted Answer

Processing insurance claims and posting payments

Answer

Drawing blood

Answer

Administering injections

Answer

Interpreting test results