CMAA - Certified Medical Administrative Assistant Certified Medical Administrative Assistant 1

Question 1

Which of the following is a core administrative responsibility of a Certified Medical Administrative Assistant?

Accepted Answer

Scheduling patient appointments and managing medical records

Answer

Diagnosing patient conditions based on symptoms

Answer

Prescribing medications for minor ailments

Answer

Performing routine blood draws and lab specimen collection

Question 2

A CMAA is asked to verify a patient's insurance eligibility. Which step should be taken FIRST?

Accepted Answer

Call or log into the insurance portal to confirm active coverage and benefits

Answer

Submit a prior authorization request to the insurer

Answer

Contact the patient's pharmacy to confirm coverage

Answer

Ask the billing department to process the claim and wait for a rejection

Question 3

When a patient calls to report a medical emergency, the CMAA should:

Accepted Answer

Instruct the patient to call 911 immediately and notify the on-call provider

Answer

Schedule an urgent appointment for the next available slot

Answer

Transfer the call to the billing department

Answer

Ask the patient to come to the front desk to fill out an intake form

Question 4

Under HIPAA, a CMAA may release a patient's protected health information (PHI) WITHOUT a written authorization when:

Accepted Answer

Disclosure is required for treatment, payment, or healthcare operations

Answer

A neighbor of the patient requests an update on their condition

Answer

The information is requested by the patient's employer for performance review

Answer

A pharmaceutical company requests data for a marketing study

Question 5

A CMAA receives a subpoena for a patient's medical records. The correct course of action is to:

Accepted Answer

Notify the practice's legal counsel or compliance officer before releasing any records

Answer

Immediately release all records to the requesting attorney

Answer

Ignore the subpoena because HIPAA prohibits all disclosures

Answer

Destroy the records to protect patient privacy

Question 6

Which coding system is primarily used by CMAAs when entering diagnoses for insurance claim submission?

Accepted Answer

ICD-10-CM (International Classification of Diseases, 10th Revision, Clinical Modification)

Answer

CPT (Current Procedural Terminology)

Answer

HCPCS Level I codes only

Answer

NPI (National Provider Identifier) codes