CMAA Medical Office Procedures 3

Question 1

Which scheduling method alternates between scheduled patients and open slots for walk-ins?

Accepted Answer

Modified wave scheduling

Answer

Modified wave scheduling schedules patients at the beginning of each hour with remaining time open for walk-ins and catch-up.

Question 2

How should a CMAA handle a patient arriving 30+ minutes late?

Accepted Answer

Follow the office's late arrival policy, which may include rescheduling or fitting them in

Answer

Follow the established late arrival policy, assess whether the patient can still be seen, or offer to reschedule.

Question 3

What is the proper way to dispose of documents containing PHI?

Accepted Answer

Cross-cut shredder or certified document destruction service

Answer

PHI documents must be rendered unreadable through cross-cut shredding or certified HIPAA-compliant destruction services.

Question 4

What information should be collected during new patient registration?

Accepted Answer

Demographics, insurance, medical history, emergency contacts, and signed consent forms

Answer

Registration requires demographics, insurance info, medical/family history, emergency contacts, consents, and policy acknowledgments.

Question 5

How should a hostile patient situation be handled in the waiting room?

Accepted Answer

Follow safety protocol, remain calm, contact security if necessary

Answer

Follow the safety protocol: remain calm, use de-escalation, ensure safety, and contact security or law enforcement if needed.

CMAA - Certified Medical Administrative Assistant Practice Test