CMAA Medical Office Procedures 3

Question 1

Which scheduling method alternates between scheduled patients and open slots for walk-ins?

Accepted Answer

Modified wave scheduling

Answer

Stream scheduling

Answer

Wave scheduling

Answer

Open access scheduling

Question 2

How should a CMAA handle a patient arriving 30+ minutes late?

Accepted Answer

Follow the office's late arrival policy, which may include rescheduling or fitting them in

Answer

Automatically cancel and charge no-show fee

Answer

Let them be seen immediately regardless

Answer

Send them away without discussion

Question 3

What is the proper way to dispose of documents containing PHI?

Accepted Answer

Cross-cut shredder or certified document destruction service

Answer

Regular trash at end of day

Answer

Tear in half and recycle

Answer

Store indefinitely in locked cabinet

Question 4

What information should be collected during new patient registration?

Accepted Answer

Demographics, insurance, medical history, emergency contacts, and signed consent forms

Answer

Name and phone number only

Answer

Insurance card and photo ID only

Answer

SSN and credit card only

Question 5

How should a hostile patient situation be handled in the waiting room?

Accepted Answer

Follow safety protocol, remain calm, contact security if necessary

Answer

Argue to calm them down

Answer

Ignore and hope they stop

Answer

Ask other patients to leave

Question 6

What is the purpose of an office inventory management system?

Accepted Answer

Monitor and maintain adequate supplies of medical and office materials

Answer

Track appointments and cancellations

Answer

Record employee attendance

Answer

Manage marketing campaigns