CMAA Medical Office Procedures 2

Question 1

What is the proper procedure for opening a medical office?

Accepted Answer

Review schedule, check messages, prepare charts, verify equipment, unlock reception

Answer

Opening includes reviewing the schedule, checking messages, preparing charts, verifying equipment, and unlocking reception in an organized sequence.

Question 2

How should incoming mail with patient health information be handled?

Accepted Answer

Open in a private area, date-stamp, and route to appropriate person

Answer

Mail with PHI should be opened privately, date-stamped for tracking, and routed per office protocol.

Question 3

What is the recommended method for scheduling a treatment series?

Accepted Answer

Book all at once with written confirmation of all dates

Answer

Schedule all series appointments at once to ensure compliance, providing written confirmation for the patient.

Question 4

What is the purpose of a tickler file system?

Accepted Answer

Track time-sensitive tasks, follow-ups, and deadlines

Answer

A tickler file is a date-based system for tracking upcoming deadlines, follow-ups, and time-sensitive tasks.

Question 5

Which telephone response is most professional for a medical office?

Accepted Answer

Good morning, Valley Medical Group, this is Sarah, how may I help you?

Answer

A professional greeting includes a salutation, practice name, staff member's name, and an offer to help.

CMAA - Certified Medical Administrative Assistant Practice Test