CMAA Medical Office Procedures 2

Question 1

What is the proper procedure for opening a medical office?

Accepted Answer

Review schedule, check messages, prepare charts, verify equipment, unlock reception

Answer

Turn on coffee and open the door

Answer

Wait for the physician to arrive

Answer

Start calling patients to confirm

Question 2

How should incoming mail with patient health information be handled?

Accepted Answer

Open in a private area, date-stamp, and route to appropriate person

Answer

Leave on the front desk

Answer

Stack unopened until week's end

Answer

Have any staff member open and distribute

Question 3

What is the recommended method for scheduling a treatment series?

Accepted Answer

Book all at once with written confirmation of all dates

Answer

Schedule only the next appointment each time

Answer

Book all at once using wave scheduling

Answer

Leave it to the specialist

Question 4

What is the purpose of a tickler file system?

Accepted Answer

Track time-sensitive tasks, follow-ups, and deadlines

Answer

Store insurance cards

Answer

Maintain supply records

Answer

File complaint letters

Question 5

Which telephone response is most professional for a medical office?

Accepted Answer

Good morning, Valley Medical Group, this is Sarah, how may I help you?

Answer

Hello, please hold

Answer

Doctor's office, what do you need?

Answer

Yeah, this is the doctor's office

Question 6

What is the purpose of a policy and procedure manual?

Accepted Answer

Provide standardized guidelines for consistent operations and compliance

Answer

Satisfy tax requirements

Answer

Reading material for waiting patients

Answer

Document employee personal information