CMAA Certified Medical Administrative Assistant MCQ 3

Question 1

What should a CMAA do when a patient presents with an expired insurance card?

Accepted Answer

Verify current eligibility electronically or by phone and update the record

Answer

An expired card doesn't necessarily mean terminated coverage. Verify eligibility through electronic systems or phone, then update records.

Question 2

What is the 'birthday rule' in insurance coordination of benefits?

Accepted Answer

Parent whose birthday falls earlier in the calendar year is primary for the child

Answer

When a child is covered by both parents, the parent whose birthday (month and day, not year) comes first in the calendar year is primary.

Question 3

What is the role of a clearinghouse in medical billing?

Accepted Answer

Intermediary that checks claims for errors, reformats, and forwards to insurance companies

Answer

Clearinghouses receive claims from providers, scrub for errors, convert to standard format, and route to the correct payer.

Question 4

What steps should a CMAA take at the end of each business day?

Accepted Answer

Payment reconciliation, secure records, review next day's schedule, turn off equipment, secure facility

Answer

Closing includes reconciling payments, securing records and PHI, reviewing the next day's schedule, and properly securing the facility.

Question 5

Why must CMAAs understand medical abbreviations?

Accepted Answer

Enables accurate document interpretation, proper routing, and effective clinical support

Answer

CMAAs encounter abbreviations in records, prescriptions, orders, and correspondence, making understanding essential for accurate handling.

CMAA - Certified Medical Administrative Assistant Practice Test