CMAA Certified Medical Administrative Assistant MCQ 3

Question 1

What should a CMAA do when a patient presents with an expired insurance card?

Accepted Answer

Verify current eligibility electronically or by phone and update the record

Answer

Refuse to see the patient

Answer

Accept the expired card and file anyway

Answer

Tell the patient they're uninsured

Question 2

What is the 'birthday rule' in insurance coordination of benefits?

Accepted Answer

Parent whose birthday falls earlier in the calendar year is primary for the child

Answer

Oldest person is always primary

Answer

Child's birthday determines which parent is primary

Answer

Companies send birthday cards

Question 3

What is the role of a clearinghouse in medical billing?

Accepted Answer

Intermediary that checks claims for errors, reformats, and forwards to insurance companies

Answer

Physical bill-payment location

Answer

Government insurance regulator

Answer

Office billing department

Question 4

What steps should a CMAA take at the end of each business day?

Accepted Answer

Payment reconciliation, secure records, review next day's schedule, turn off equipment, secure facility

Answer

Lock the door and leave

Answer

Only the physician does closing procedures

Answer

Turn off lights and arm security

Question 5

Why must CMAAs understand medical abbreviations?

Accepted Answer

Enables accurate document interpretation, proper routing, and effective clinical support

Answer

Only relevant to physicians

Answer

Should never be used

Answer

Only billing abbreviations matter

Question 6

How does quality improvement apply to the CMAA role?

Accepted Answer

CMAAs track metrics like wait times, denial rates, and satisfaction, identifying process improvements

Answer

Only applies to clinical care

Answer

Exclusively management's responsibility

Answer

Means doing the same tasks faster