CCBA Stakeholder Management & Communication 3

Question 1

Which artifact BEST documents the roles, interests, influence, and communication preferences of each stakeholder?

Accepted Answer

Stakeholder register

Answer

A stakeholder register captures detailed profiles including roles, interests, influence levels, and preferred communication channels for each stakeholder.

Question 2

During requirements validation, a stakeholder approves requirements but later claims they never agreed to them. What should have been done?

Accepted Answer

The BA should have obtained formal sign-off documentation

Answer

Formal sign-off documentation provides an auditable record that stakeholders reviewed and approved specific requirements, preventing later disputes.

Question 3

A BA is working with geographically dispersed stakeholders. Which technique BEST maintains engagement across time zones?

Accepted Answer

Using asynchronous collaboration tools combined with recorded summaries

Answer

Asynchronous tools and recorded summaries allow distributed stakeholders to contribute on their own schedules while staying informed.

Question 4

Which type of stakeholder has HIGH influence but LOW interest in the project outcomes?

Accepted Answer

A regulatory body that sets compliance standards

Answer

A regulatory body can impose significant constraints or halt the project but may not be actively invested in day-to-day outcomes, fitting high influence/low interest.

Question 5

What does 'noise' refer to in the communication model used in business analysis?

Accepted Answer

Any interference that distorts the message between sender and receiver

Answer

In communication theory, noise is any factor—physical, semantic, or psychological—that interferes with accurate message transmission and reception.

(CCBA) Certification of Capability in Business Analysis Practice Test

(CCBA) Certification of Capability in Business Analysis Practice Test

CCBA Stakeholder Management & Communication 3