CCBA Stakeholder Management & Communication 3 — Questions and Answers
Question 1: Which artifact BEST documents the roles, interests, influence, and communication preferences of each stakeholder?
- RACI matrix
- Stakeholder register (Correct answer)
- Communication log
- Risk register
Correct answer: Stakeholder register
A stakeholder register captures detailed profiles including roles, interests, influence levels, and preferred communication channels for each stakeholder.
Question 2: During requirements validation, a stakeholder approves requirements but later claims they never agreed to them. What should have been done?
- Verbal approval should have been sufficient
- The BA should have obtained formal sign-off documentation (Correct answer)
- Requirements should have been sent via email only
- The project manager should have obtained approval instead
Correct answer: The BA should have obtained formal sign-off documentation
Formal sign-off documentation provides an auditable record that stakeholders reviewed and approved specific requirements, preventing later disputes.
Question 3: A BA is working with geographically dispersed stakeholders. Which technique BEST maintains engagement across time zones?
- Requiring all stakeholders to attend a single scheduled live session
- Using asynchronous collaboration tools combined with recorded summaries (Correct answer)
- Limiting participation to stakeholders in the same time zone
- Scheduling all meetings at the project manager's local time
Correct answer: Using asynchronous collaboration tools combined with recorded summaries
Asynchronous tools and recorded summaries allow distributed stakeholders to contribute on their own schedules while staying informed.
Question 4: Which type of stakeholder has HIGH influence but LOW interest in the project outcomes?
- A subject matter expert who will use the system daily
- A regulatory body that sets compliance standards (Correct answer)
- A legal counsel monitoring contract terms
- A department head whose team is minimally affected
Correct answer: A regulatory body that sets compliance standards
A regulatory body can impose significant constraints or halt the project but may not be actively invested in day-to-day outcomes, fitting high influence/low interest.
Question 5: What does 'noise' refer to in the communication model used in business analysis?
- Loud meeting environments
- Any interference that distorts the message between sender and receiver (Correct answer)
- Excessive detail in written reports
- Conflicting stakeholder priorities
Correct answer: Any interference that distorts the message between sender and receiver
In communication theory, noise is any factor—physical, semantic, or psychological—that interferes with accurate message transmission and reception.
Question 6: A BA needs to gain consensus among stakeholders who have conflicting priorities. Which facilitation technique is MOST appropriate?
- Voting by show of hands
- Structured workshop with a neutral facilitator (Correct answer)
- One-on-one interviews with each stakeholder
- Sending a survey and tallying responses
Correct answer: Structured workshop with a neutral facilitator
A structured workshop with a neutral facilitator creates a safe environment for open dialogue, trade-off discussion, and collaborative decision-making.
Question 7: In stakeholder analysis, 'salience' is composed of which three attributes?
- Authority, availability, and accountability
- Power, legitimacy, and urgency (Correct answer)
- Interest, influence, and impact
- Role, responsibility, and reach
Correct answer: Power, legitimacy, and urgency
Mitchell's stakeholder salience model identifies power (ability to impose will), legitimacy (appropriate relationship to the project), and urgency (time sensitivity) as the three components of salience.
CCBA Stakeholder Management & Communication 3
Which artifact BEST documents the roles, interests, influence, and communication preferences of each stakeholder?