CCBA Stakeholder Management & Communication 3

Question 1

Which artifact BEST documents the roles, interests, influence, and communication preferences of each stakeholder?

Accepted Answer

Stakeholder register

Answer

RACI matrix

Answer

Communication log

Answer

Risk register

Question 2

During requirements validation, a stakeholder approves requirements but later claims they never agreed to them. What should have been done?

Accepted Answer

The BA should have obtained formal sign-off documentation

Answer

Verbal approval should have been sufficient

Answer

Requirements should have been sent via email only

Answer

The project manager should have obtained approval instead

Question 3

A BA is working with geographically dispersed stakeholders. Which technique BEST maintains engagement across time zones?

Accepted Answer

Using asynchronous collaboration tools combined with recorded summaries

Answer

Requiring all stakeholders to attend a single scheduled live session

Answer

Limiting participation to stakeholders in the same time zone

Answer

Scheduling all meetings at the project manager's local time

Question 4

Which type of stakeholder has HIGH influence but LOW interest in the project outcomes?

Accepted Answer

A regulatory body that sets compliance standards

Answer

A subject matter expert who will use the system daily

Answer

A legal counsel monitoring contract terms

Answer

A department head whose team is minimally affected

Question 5

What does 'noise' refer to in the communication model used in business analysis?

Accepted Answer

Any interference that distorts the message between sender and receiver

Answer

Loud meeting environments

Answer

Excessive detail in written reports

Answer

Conflicting stakeholder priorities

Question 6

A BA needs to gain consensus among stakeholders who have conflicting priorities. Which facilitation technique is MOST appropriate?

Accepted Answer

Structured workshop with a neutral facilitator

Answer

Voting by show of hands

Answer

One-on-one interviews with each stakeholder

Answer

Sending a survey and tallying responses

Question 7

In stakeholder analysis, 'salience' is composed of which three attributes?

Accepted Answer

Power, legitimacy, and urgency

Answer

Authority, availability, and accountability

Answer

Interest, influence, and impact

Answer

Role, responsibility, and reach