CCBA Study Guide 2026

A business rule is a specific, actionable statement that defines or constrains business conduct — it governs how decisions are made, actions are taken, or conditions are evaluated within the business.

A solution limitation is a deficiency or constraint within the deployed solution itself, such as poor performance, that prevents it from fully delivering value.

KPIs provide objective measures of solution performance against defined business objectives.

An organizational readiness assessment evaluates whether the organization has the culture, capability, and willingness to successfully adopt the proposed change.

Underlying competencies are broad, cross-cutting skills and behaviors that support all BA activities, while techniques are specific methods used for particular tasks.

Providing clear agendas, pre-read materials, and explicit preparation instructions addresses the root cause of unpreparedness and improves meeting effectiveness over time.