CCBA Stakeholder Management & Communication 2

Question 1

A business analyst discovers mid-project that a key stakeholder has been excluded from requirements reviews. What is the BEST immediate action?

Accepted Answer

Add the stakeholder to future reviews and review prior decisions with them

Answer

Including the stakeholder in future reviews and reviewing prior decisions ensures their needs are captured and risks from earlier exclusion are mitigated.

Question 2

Which stakeholder engagement technique involves presenting a current-state process to stakeholders to elicit improvement suggestions?

Accepted Answer

Process walkthrough

Answer

A process walkthrough guides stakeholders step-by-step through an existing process to surface pain points and improvement opportunities.

Question 3

A stakeholder consistently provides vague requirements. Which communication approach should the BA use?

Accepted Answer

Use open-ended questions followed by probing questions

Answer

Open-ended questions encourage elaboration, and follow-up probing questions help drill down into specifics to produce clear requirements.

Question 4

In the BABOK Guide, what is the primary purpose of 'Manage Stakeholder Collaboration'?

Accepted Answer

To engage stakeholders and encourage their active participation throughout the initiative

Answer

Manage Stakeholder Collaboration focuses on gaining and maintaining stakeholder engagement and participation to support business analysis work.

Question 5

A BA is preparing a communication plan. Which factor is MOST critical to determine first?

Accepted Answer

The information needs of each stakeholder group

Answer

Understanding what information each stakeholder group needs is the foundation for tailoring timing, format, and channel decisions in a communication plan.

(CCBA) Certification of Capability in Business Analysis Practice Test

(CCBA) Certification of Capability in Business Analysis Practice Test

CCBA Stakeholder Management & Communication 2