CCBA Stakeholder Management & Communication 2 — Questions and Answers
Question 1: A business analyst discovers mid-project that a key stakeholder has been excluded from requirements reviews. What is the BEST immediate action?
- Proceed without the stakeholder to avoid schedule delays
- Add the stakeholder to future reviews and review prior decisions with them (Correct answer)
- Escalate to the project sponsor and wait for direction
- Document the exclusion and continue as planned
Correct answer: Add the stakeholder to future reviews and review prior decisions with them
Including the stakeholder in future reviews and reviewing prior decisions ensures their needs are captured and risks from earlier exclusion are mitigated.
Question 2: Which stakeholder engagement technique involves presenting a current-state process to stakeholders to elicit improvement suggestions?
- Brainstorming
- Process walkthrough (Correct answer)
- Delphi technique
- Nominal group technique
Correct answer: Process walkthrough
A process walkthrough guides stakeholders step-by-step through an existing process to surface pain points and improvement opportunities.
Question 3: A stakeholder consistently provides vague requirements. Which communication approach should the BA use?
- Accept the vague requirements and clarify during testing
- Use closed-ended questions to narrow down specifics
- Use open-ended questions followed by probing questions (Correct answer)
- Delegate requirements gathering to the project manager
Correct answer: Use open-ended questions followed by probing questions
Open-ended questions encourage elaboration, and follow-up probing questions help drill down into specifics to produce clear requirements.
Question 4: In the BABOK Guide, what is the primary purpose of 'Manage Stakeholder Collaboration'?
- To assign tasks and deadlines to stakeholders
- To engage stakeholders and encourage their active participation throughout the initiative (Correct answer)
- To document stakeholder contact information for future projects
- To resolve conflicts between stakeholder groups
Correct answer: To engage stakeholders and encourage their active participation throughout the initiative
Manage Stakeholder Collaboration focuses on gaining and maintaining stakeholder engagement and participation to support business analysis work.
Question 5: A BA is preparing a communication plan. Which factor is MOST critical to determine first?
- The frequency of status meetings
- The communication tools available
- The information needs of each stakeholder group (Correct answer)
- The reporting structure of the project team
Correct answer: The information needs of each stakeholder group
Understanding what information each stakeholder group needs is the foundation for tailoring timing, format, and channel decisions in a communication plan.
Question 6: A senior executive stakeholder has low availability but high authority over the project. What is the recommended engagement strategy?
- Schedule weekly detailed review sessions
- Provide concise executive summaries and escalate only key decisions (Correct answer)
- Involve them in all elicitation sessions
- Reduce their involvement to avoid schedule conflicts
Correct answer: Provide concise executive summaries and escalate only key decisions
High-authority, low-availability stakeholders are best served with brief, decision-focused communications that respect their time while keeping them appropriately informed.
Question 7: When a stakeholder expresses resistance to a proposed change, the BA should FIRST:
- Escalate the resistance to the project sponsor
- Understand the root cause of the resistance (Correct answer)
- Proceed with the change and document the objection
- Remove the stakeholder from the change review process
Correct answer: Understand the root cause of the resistance
Understanding why a stakeholder is resistant allows the BA to address legitimate concerns, build trust, and find solutions that earn buy-in.
CCBA Stakeholder Management & Communication 2
A business analyst discovers mid-project that a key stakeholder has been excluded from requirements reviews.
What is the BEST immediate action?